Shipping policy

1. Shipping Destination

Cunhelaw currently offers shipping to delivery addresses within the United States.

International shipping is not currently offered under this Shipping Policy. An address must be accepted by our checkout system before an order can be completed.

2. Free Standard Shipping

Cunhelaw provides Free Standard Shipping on orders shipped within the United States.

The Standard Shipping charge displayed at checkout should be $0.00. Cunhelaw does not add an undisclosed Standard Shipping fee after an order has been placed.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment confirmation.

Orders placed after 6:00 PM Central Time (CT) will begin processing on the next business day.

For purposes of this Shipping Policy, our processing business days are Monday through Saturday, excluding U.S. public holidays.

Order Processing Time includes activities such as:

• Confirming payment status
• Reviewing order information
• Preparing and packing the products
• Transferring the package to the applicable shipping carrier

Order Processing Time is separate from transit time. Transit time begins after the package has been shipped and transferred to the carrier.

4. Estimated Transit and Total Delivery Time

The estimated time for Free Standard Shipping is:

• Order Processing Time: 1–3 business days
• Estimated Transit Time: 6–9 business days
• Estimated Total Delivery Time: 7–12 business days

The Estimated Total Delivery Time is calculated by adding the processing time and carrier transit time:

Delivery estimates are not guaranteed arrival dates. The actual delivery date may vary because of carrier operations, weather, address issues, seasonal demand, public holidays, or other circumstances outside our reasonable control.

5. Shipping Delays Before Dispatch

We make reasonable efforts to ship orders within the stated 1–3 business-day processing period.

If we learn that an order cannot be shipped within the stated processing timeframe, we will contact the customer with an updated estimate and provide any delay-consent, cancellation, or refund option required by applicable law.

If the customer does not agree to a material shipment delay, an unshipped order may be canceled and the applicable payment refunded to the original payment method.

6. Order and Shipping Confirmations

After an order is successfully submitted, Cunhelaw will send an Order Confirmation to the email address provided during checkout.

The Order Confirmation confirms that we received the order. It does not mean that the package has been shipped.

After the package is shipped, we will send a separate Shipping Confirmation containing available tracking information.

7. Tracking Information

Customers can use the tracking number included in the Shipping Confirmation to review available shipment updates and delivery progress.

Tracking information may require approximately 24–72 hours after shipment to become active in the carrier’s system.

A delay in the first tracking scan does not necessarily mean that the package has not been shipped. If tracking remains unavailable after 72 hours, please contact our customer support team with your order number.

8. Shipping Address Requirements

Customers are responsible for providing complete and accurate delivery information during checkout, including:

• Recipient’s full name
• Street address
• Apartment, suite, or unit number when applicable
• City and state
• ZIP code
• Telephone number and email address

Please review the address carefully before submitting the order. If you identify an error, contact us as soon as possible. We will make a reasonable effort to assist, but an address change cannot be guaranteed after the order enters fulfillment or shipment.

Cunhelaw will not charge a reshipping fee without first disclosing the amount and obtaining the customer’s agreement. Additional shipping costs may apply when a package is returned because of an incorrect address supplied by the customer or an unclaimed delivery.

9. Delayed Packages

If a package is delayed after shipment, please review the tracking information for the most recent carrier update.

If the package has not arrived by the end of the estimated total delivery period, contact us at hello@cunhelaw.com with your order number and tracking number.

We will review the shipment details and, when appropriate, contact the carrier or fulfillment provider for additional information.

10. Lost or Undelivered Packages

If tracking has not updated for an extended period, indicates a delivery exception, or shows delivery but the package cannot be located, please contact us promptly.

For a package marked as delivered, customers should first check the delivery area, household members, building reception, parcel lockers, and any safe location identified by the carrier.

Cunhelaw will review the order and available tracking records and may open a carrier investigation. Depending on the findings and applicable law, we will provide an appropriate resolution, which may include continued carrier investigation, replacement, reshipment, or refund.

Nothing in this section removes any non-waivable right or remedy available for non-delivery under applicable law.

11. Packages Damaged During Delivery

If an item or package arrives damaged, please contact us as soon as reasonably possible and provide:

• Your order number
• A description of the damage
• Clear photographs or videos when reasonably available
• Images of the shipping packaging and label when applicable

Please retain the item and packaging until we provide instructions. Eligible damaged-item claims will be handled according to our Return and Refund Policy.

Cunhelaw is responsible for the applicable return-shipping cost when an item arrives damaged or has a confirmed quality issue.

12. Failed Delivery and Returned-to-Sender Packages

A carrier may return a package because of an incomplete or incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect the package.

If a package is returned to us or an applicable fulfillment facility, we will contact the customer to discuss an available reshipment or refund solution.

Any customer-responsible reshipping cost will be disclosed before the package is resent. Cunhelaw does not charge a restocking fee.

13. Order Changes and Cancellations

Customers should contact us as soon as possible to request an address change or order cancellation.

We will make a reasonable effort to assist before fulfillment or shipment, but changes and cancellations cannot be guaranteed after processing has begun.

If an order has already shipped, the customer may request an eligible return after delivery under our Return and Refund Policy.

14. Shipping Restrictions

Shipping availability may be affected by carrier service areas, legal restrictions, emergency conditions, or address limitations.

If we cannot ship an order to the address provided, we will contact the customer. If no acceptable delivery option is available, the affected order will be canceled and the applicable payment refunded to the original payment method.

15. Contact Information

For questions about processing, tracking, delivery, damaged packages, or shipping status, please contact us: