Refund policy

1. Return Window

Cunhelaw accepts eligible return requests submitted within 30 calendar days after the recorded delivery date.

If you submit your request within the 30-day return window, the time Cunhelaw takes to respond will not reduce your eligibility. After receiving return instructions, please mail the item without unreasonable delay and follow the instructions provided by our customer support team.

Returns requested after the 30-day return window may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the item must:

• Be new, unused, unworn beyond a reasonable fitting, and unwashed
• Be in the same condition in which it was received
• Have all original product tags attached or included
• Include the original packaging and accessories when they were provided
• Be free from stains, makeup, odors, alterations, pet hair, or damage that occurred after delivery
• Be accompanied by valid proof of purchase, such as the Cunhelaw order number

Customers may carefully try on clothing indoors to assess fit. Trying on an item does not make it ineligible, provided it remains clean, unworn beyond fitting, unwashed, unaltered, and otherwise meets the requirements above.

3. How to Start a Return

Please contact our customer support team before mailing a return:

Returns Email: hello@cunhelaw.com

Please include:

• Your Cunhelaw order number
• Your full name
• The email address used during checkout
• The item you wish to return
• The reason for the return
• Photos or videos when the item is damaged, defective, or different from what was ordered

Our customer support team will confirm the applicable return instructions and, when needed, provide a return identification number to help match the package to your order.

4. Return Address

Eligible returns are accepted by mail at:

Please include your order number or any return identification number provided by our customer support team inside the package.

Return packages must not be sent cash on delivery or postage due. We recommend retaining the return receipt and tracking information until the refund has been completed.

5. Return Shipping Costs

Return-shipping responsibility depends on the reason for the return.

Buyer’s-Remorse Returns

Customers are responsible for return-shipping costs when returning an item because of a change of mind, an incorrect size selection, personal preference, or another reason that is not caused by a Cunhelaw error or product defect.

Merchant-Responsibility Returns

Cunhelaw is responsible for the return-shipping cost when:

• The customer received an incorrect item
• The item arrived damaged
• The item has a confirmed manufacturing or quality defect

For an eligible merchant-responsibility return, Cunhelaw will provide a prepaid return label or another appropriate return solution. Please do not purchase return postage before contacting us, because postage purchased independently may not be reimbursable.

6. No Restocking Fee

Cunhelaw does not charge any restocking fee for an eligible return.

Return-shipping costs are separate from a restocking fee. Customers remain responsible for return shipping on buyer’s-remorse returns as explained in Section 5.

7. Items That Do Not Qualify for Return

The following items generally do not qualify for return:

• Items returned outside the 30-day return window
• Items that have been worn beyond a reasonable fitting
• Items that have been used, washed, altered, or repaired
• Items stained or damaged after delivery, including items with makeup, odors, deodorant marks, or pet hair
• Items missing original tags or essential product components
• Items that cannot be matched to valid proof of purchase

This section does not exclude an item that arrived damaged, defective, or incorrect. Such items are handled under Section 8.

8. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at hello@cunhelaw.com.

Please provide your order number, a description of the issue, and clear photos or videos when reasonably available. These details help us confirm the issue and provide the appropriate resolution.

After the issue is confirmed, Cunhelaw may provide a replacement, exchange, prepaid return label, refund, or another appropriate solution depending on the circumstances and product availability.

9. Refund Process

After the returned item is delivered to our return address, Cunhelaw will inspect it to confirm that it meets the return requirements.

We will notify you by email after the return has been reviewed. If the return is approved, Cunhelaw will issue the refund to the original payment method within 1–3 business days.

After Cunhelaw issues the refund, the customer’s bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to the customer’s account. This external processing time is controlled by the payment provider.

If you have not received a refund after your financial institution’s expected processing period, please contact us with your order number so we can review the refund status.

10. Exchanges

Exchange requests are subject to return eligibility and product availability. To request an exchange, contact hello@cunhelaw.com within the 30-day return window.

For exchanges based on size, color, personal preference, or change of mind, the customer is responsible for the applicable return-shipping cost. If the exchange is required because Cunhelaw sent an incorrect, damaged, or confirmed defective item, Cunhelaw will cover the applicable return-shipping cost.

If the requested replacement is unavailable, the customer may choose another available item or receive an eligible refund to the original payment method.

11. Order Cancellations

Customers may request an order cancellation by contacting us as soon as possible. We will make a reasonable effort to cancel the order before it enters fulfillment or shipment, but cancellation cannot be guaranteed.

If an order has already entered fulfillment or has been shipped, it may no longer be canceled. After receiving the order, the customer may request an eligible return under this policy.

If a successfully paid order is canceled, any applicable refund will be issued to the original payment method. The customer’s payment provider may require additional time to post the refund.

12. Contact Information

For questions about return eligibility, damaged items, exchanges, cancellations, or refund status, please contact us:

Nothing in this policy limits any non-waivable consumer rights available under applicable law.